Shipping Policy & Frequently Asked Questions

Welcome to Fehmerling Books! We're committed to getting your books to you quickly and efficiently. Here you'll find details about our shipping process and answers to common questions.

Shipping Policy

Order Processing Time:

• We strive to process and ship all orders within 1-2 business days (Monday - Friday, excluding holidays) after your order is placed.
• You will receive a shipping confirmation email with tracking information once your order leaves our facility.
  

Domestic Shipping (United States):

• • We ship to all locations within the United States.

Free Shipping Offers:

• • Enjoy FREE standard shipping on all U.S. orders totaling $20 or more!
  • All New, Unread Books ship FREE within the U.S., regardless of your order total.

Shipping Costs (for orders not meeting free shipping criteria):

• For U.S. orders under $20 (that do not consist solely of New, Unread books), shipping charges are calculated automatically at checkout based on the weight of your order and your destination. You will see the shipping cost before finalizing your purchase.

Media Mail Option:

• • We offer USPS Media Mail as a cost-effective shipping option for orders containing only books.
  • Important Note: Due to USPS regulations, Media Mail packages can only contain books and certain other media items. If you select Media Mail, any non-book promotional items (like bookmarks, tea samples, etc.) that might normally be included in orders cannot be added to your package.
  • If your order contains non-book items (like tea), Media Mail will not be available as a shipping option at checkout.
    

Estimated Delivery:

• Typically, U.S. orders are delivered within 3-7 business days after shipping using standard methods. Media Mail can sometimes take longer, potentially 2-10 business days or more, depending on the carrier and your location. Please note that these are estimates and actual delivery times may vary.

Tracking:

• All U.S. orders include tracking. You can track your package using the link provided in your shipping confirmation email.
  

International Shipping (Canada):

We are happy to ship to our customers in Canada!

Shipping Costs: 

• Shipping charges for Canadian orders are calculated automatically at checkout based on the weight of your order and your destination. Please note: Free shipping offers apply only to U.S. orders.

Estimated Delivery:

• International delivery times can vary significantly. Please allow approximately 7-21 business days for delivery after shipping. This timeframe can be affected by customs processing in Canada.

Tracking: 

• Tracking is included for Canadian orders. Use the link in your shipping confirmation email to monitor your package's progress.

Customs, Duties, and Taxes:

• Please be aware that orders shipped to Canada may be subject to import duties, taxes, and customs processing fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Fehmerling Books has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order.
  

Frequently Asked Questions (FAQ)

Q: How long does it take to process my order?

A: We typically process and ship orders within 1-2 business days (Monday-Friday). You'll receive a shipping confirmation email with tracking once it's on its way.

Q: Do you offer free shipping?

A: Yes! We offer FREE standard shipping on all U.S. orders of $20 or more. Additionally, all New, Unread Books ship for free within the U.S., no matter the order total. Free shipping does not apply to international (Canadian) orders at this time.

Q: How much does shipping cost within the U.S.?

A: Shipping is free for U.S. orders over $20 and for any order containing only New, Unread books. For U.S. orders under $20 (containing used or other items), shipping costs are calculated based on the weight of your order and your specific U.S. destination. We also offer USPS Media Mail as a lower-cost option for book-only orders (see below). You'll see exact costs during checkout.

Q: What is Media Mail? Will I get free promotional items if I choose it?

A: Media Mail is a cost-effective USPS service for shipping books and specific media. It is available at checkout if your order contains only books. However, due to strict USPS rules, we cannot include non-book promotional items (like bookmarks or tea samples) in packages shipped via Media Mail. If receiving these extras is important to you, please choose a different shipping method.

Q: How long will it take to receive my order in the U.S.?

A: After shipping (which takes 1-2 business days), U.S. orders using standard methods typically arrive within 3-7 business days. Media Mail shipments can take longer, potentially 2-10 business days or more.

Q: Do you ship internationally?

A: Currently, we ship within the United States and to Canada.

Q: How much does shipping to Canada cost?

A: Canadian shipping costs are calculated automatically at checkout based on order weight and destination. Our free shipping offers are only valid for U.S. orders.

Q: How long will it take to receive my order in Canada?

A: Please allow approximately 7-21 business days for delivery to Canada after your order has shipped. Customs processing can affect this timeframe.

Q: Are there extra fees for Canadian orders?

A: Yes, orders shipped to Canada may be subject to import duties, taxes, and customs fees determined by Canadian authorities. These potential charges are the recipient's responsibility.

Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email containing a tracking link. Click this link to see the status of your delivery.

Q: What is your return policy?

A: You can find detailed information about returns and exchanges on our Return Policy page.

Q: What should I do if there's an issue with my order delivery (e.g., delayed, lost)?

A: Please track your package using the link in your shipping confirmation email first. If the package seems stalled or lost, or if you have other concerns, please contact us at customerservice@fehmerlingbooks.com or our Contact Page with your order number, and we'll be happy to assist.

Q: I have more questions. How can I contact you?

A: We're here to help! Please visit our Contact Us page or email us directly at customerservice@fehmerlingbooks.com.