Shipping and FAQ

Shipping Policy & Frequently Asked Questions

Welcome to Fehmerling Books! We're committed to getting your books to you quickly and efficiently. Here you'll find details about our shipping process and answers to common questions.

Shipping Policy

Order Processing Time

We strive to process and ship all orders within 1-2 business days (Monday - Friday, excluding holidays). We do our best to ship orders placed before 4:00 PM PST on a business day the very same day!

You will receive a shipping confirmation email with tracking information once your order leaves our facility.

Domestic Shipping (United States)

We ship to all locations within the United States.

Free Shipping Offers:

  • Enjoy FREE standard shipping on all U.S. orders totaling $20 or more!
  • All New, Unread Books ship FREE within the U.S., regardless of your order total.

Shipping Costs (for orders not meeting free shipping criteria):

For U.S. orders under $20 (that do not consist solely of New, Unread books), shipping charges are calculated automatically at checkout based on the weight of your order and your destination. You will see the shipping cost before finalizing your purchase.

Media Mail Option:

  • We offer USPS Media Mail as a cost-effective shipping option for orders containing only books.
  • Important Note: Due to USPS regulations, Media Mail packages can only contain books and certain other media items. If you select Media Mail, any non-book promotional items (like bookmarks, tea samples, etc.) that might normally be included in orders cannot be added to your package.
  • If your order contains non-book items (like tea), Media Mail will not be available as a shipping option at checkout.

International Shipping (Canada)

We are happy to ship to our customers in Canada!

Shipping Costs:

Shipping charges for Canadian orders are calculated automatically at checkout based on the weight of your order and your destination. Please note: Free shipping offers apply only to U.S. orders.

Customs, Duties, and Taxes:

Please be aware that orders shipped to Canada may be subject to import duties, taxes, and customs processing fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Frequently Asked Questions (FAQ)

How long does it take to process my order?

Our standard processing time is 1-2 business days (Monday-Friday). However, we work hard to ship orders placed before 4:00 PM PST on the same day. You'll receive a shipping confirmation email with tracking once it's on its way.

Do you offer free shipping?

Yes! We offer FREE standard shipping on all U.S. orders of $20 or more. Additionally, all New, Unread Books ship for free within the U.S., no matter the order total. Free shipping does not apply to international (Canadian) orders at this time.

How long will it take to receive my order in the U.S.?

After shipping (which takes 1-2 business days), U.S. orders using standard methods typically arrive within 3-7 business days. Media Mail shipments can take longer, potentially 2-10 business days or more.

Do you ship internationally?

Currently, we ship within the United States and to Canada.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link. Click this link to see the status of your delivery.

What is your return policy?

You can find detailed information about returns and exchanges on our Return Policy page.

What should I do if there's an issue with my order delivery?

Please track your package using the link in your shipping confirmation email first. If the package seems stalled or lost, or if you have other concerns, please contact us at customerservice@fehmerlingbooks.com or our Contact Page with your order number, and we'll be happy to assist.