Refund policy

Our Return Window You have 14 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

  • New Books: Must be in unread, unmarked, and resalable condition.

  • Used Books: Must be returned in the exact same condition as when you received them.

  • Tea: Must be unopened and in its original packaging.

  • You will need your order number or proof of purchase.

Non-Returnable Items Certain items cannot be returned, including:

  • Gift cards.

  • Sale items or items marked as "Final Sale."

  • Opened tea packages.

How to Initiate a Return

  • Contact Us: Please email us at customerservice@fehmerlingbooks.com to request a return authorization. Include your order number and the reason for the return.

  • Wait for Approval: Items sent back to us without first requesting a return authorization will not be accepted or refunded.

  • Shipping: You will be responsible for paying your own return shipping costs unless the return is due to our error. Original shipping costs are non-refundable and will be deducted from your refund amount. We highly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for return packages lost in transit.

Damages and Issues Please inspect your order carefully upon arrival. If your item is defective, damaged, or incorrect, you must contact us at customerservice@fehmerlingbooks.com within 72 hours of the carrier's delivery scan. We will evaluate the situation and work with you to make it right, which may include providing a prepaid return label and sending a replacement or issuing a refund.

Refunds Once we receive and inspect your returned item, we will notify you via email about the status of your refund. Approved refunds are processed automatically to your original payment method within 10 business days. Please note: It can take an additional 3-7 business days for your bank or credit card company to process and post the refund to your account after we have issued it.