Refund policy
Our Return Window
You have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
• New Books: Must be in unread, unmarked, and resalable condition.
• Used Books: Must be returned in the same condition as when you received them.
• Tea: Must be unopened and in its original packaging.
• You will need your order number or proof of purchase.
Non-Returnable Items
Certain items cannot be returned, including:
• Gift cards.
• Sale items or items marked as "Final Sale."
• Opened tea packages.
How to Initiate a Return
- Contact Us: Please email us at customerservice@fehmerlingbooks.com to request a return authorization. Include your order number and the reason for the return.
- Wait for Approval: Items sent back to us without first requesting a return authorization will not be accepted or refunded.
- Shipping: You will be responsible for paying the return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
Damages and Issues
Please inspect your order carefully upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at customerservice@fehmerlingbooks.com. We will evaluate the situation and work with you to make it right, which may include providing a prepaid return label and sending a replacement or issuing a refund.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. Approved refunds are processed automatically to your original payment method. Please allow up to 10 business days for the refund to be processed on our end.
